Just an FYI, Here is the email I received from WDHE, who is apparently handling the matter pertaining to Disney's failure to include captions on rental versions of their Pixar movie, Up! No changes made to the email other than redacting my personal email address from it.
Up Captions/Subtitles‏
From: WDHE Report Problem (ReportProblem@dvd-videosupport.com)
Sent: Fri 12/04/09 10:53 AM
To:
Dear Eddie, Thank you for your patience while we worked to resolve this matter. We are happy to inform you that we have developed a resolution for this issue. Please reply to this e-mail with the name of the store from which you rented UP on DVD in order to proceed. Again, thank you for your patience. Regards, WDSHE Consumer Relations
I responded that I had not rented Up, that I had been lucky enough to have a friend who had purchased the movie at a retailer, and that friend loaned it to me to watch with my son. Since I responded to that within minutes of their sending it to me, I have not heard back from them. From all accounts I have been reading from others (Marlee Matlin, etc.), they are claiming it was a manufacturer error now. Quite a turnaround from what they directly told me. Oh well, it was "C.Y.A." time in Bollywood, apparently. And by the way, OKAY movie, not the world's best, but my son liked it.
Eddie





